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Sailrite 111 Jam

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sewimwalle View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote sewimwalle Quote  Post ReplyReply Direct Link To This Post Topic: Sailrite 111 Jam
    Posted: 13 June 2018 at 6:40pm
I was sewing along and the machine made a noise and now it is jammed.  The flywheel will not move.  I removed the needle and bobbin case.  There does not appear to be a thread problem.  Any ideas?Cry I am working on cushion number 9 out of 10.  The Sunbrella fabric you just shipped me is nice.
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MattGrant View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MattGrant Quote  Post ReplyReply Direct Link To This Post Posted: 13 June 2018 at 6:43pm
It sounds like the thread got jammed in the hook race. We have a video on this but I need Matt B to send it. Can you email matt@sailrite.com and mattb@sailrite.com to ask for the Hook Jammed 111 video. It will probably be tomorrow morning before he can get it to you. Sorry.
Best Regards,
Matt Grant
Sailrite
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Matt B View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Matt B Quote  Post ReplyReply Direct Link To This Post Posted: 14 June 2018 at 8:24am
Hello sewimwalle,

we have opened a Support Case under your Sailrite account and send the video requested.

Have a great day!
Matt Borden



Sailrite
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sewimwalle View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote sewimwalle Quote  Post ReplyReply Direct Link To This Post Posted: 14 June 2018 at 8:46am
I received an email from Matt last night after 6:30pm with a link to a video.  I watched it and fixed my machine.ClapClap  Thank you for your exceptional customer service.  In a world where customer service is sadly average, at best, Sailrite continues to be a bright light.  Back to my machine....
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MattGrant View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MattGrant Quote  Post ReplyReply Direct Link To This Post Posted: 14 June 2018 at 12:04pm
Awesome news! Thanks for letting us know.
Best Regards,
Matt Grant
Sailrite
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