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Sailrite 111 Jam

Printed From: Sailrite Enterprises, Inc.
Category: Sewing Machines
Forum Name: Sailrite Sewing Machines
Forum Discription: The use and maintenance of Sailrite Sewing Machines
URL: http://forum.sailrite.com/forum_posts.asp?TID=3592
Printed Date: 17 September 2019 at 2:33pm


Topic: Sailrite 111 Jam
Posted By: sewimwalle
Subject: Sailrite 111 Jam
Date Posted: 13 June 2018 at 6:40pm
I was sewing along and the machine made a noise and now it is jammed.  The flywheel will not move.  I removed the needle and bobbin case.  There does not appear to be a thread problem.  Any ideas?Cry I am working on cushion number 9 out of 10.  The Sunbrella fabric you just shipped me is nice.



Replies:
Posted By: MattGrant
Date Posted: 13 June 2018 at 6:43pm
It sounds like the thread got jammed in the hook race. We have a video on this but I need Matt B to send it. Can you email matt@sailrite.com and mattb@sailrite.com to ask for the Hook Jammed 111 video. It will probably be tomorrow morning before he can get it to you. Sorry.

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Best Regards,
Matt Grant
Sailrite


Posted By: Matt B
Date Posted: 14 June 2018 at 8:24am
Hello sewimwalle,

we have opened a Support Case under your Sailrite account and send the video requested.

Have a great day!


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Matt Borden



Sailrite


Posted By: sewimwalle
Date Posted: 14 June 2018 at 8:46am
I received an email from Matt last night after 6:30pm with a link to a video.  I watched it and fixed my machine.ClapClap  Thank you for your exceptional customer service.  In a world where customer service is sadly average, at best, Sailrite continues to be a bright light.  Back to my machine....


Posted By: MattGrant
Date Posted: 14 June 2018 at 12:04pm
Awesome news! Thanks for letting us know.

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Best Regards,
Matt Grant
Sailrite



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