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New sewing machine

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PattyT View Drop Down
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Joined: 14 June 2017
Location: St Augustine
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    Posted: 14 June 2017 at 7:13pm
I was trying to get the bobbin in my new sailrite ultra feed with no luck. Now the needle is stuck in the down position and I can't turn the wheel at all to get it to move up or down.
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MattGrant View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MattGrant Quote  Post ReplyReply Direct Link To This Post Posted: 15 June 2017 at 8:44am
Hi Patty, Please call in for immediate help and ask for any available tech or Matt Grant. This will be easy to release by removing the retaining ring to clear the shuttle. Page 30 of your guidebook shows this with a photo. For the directions you will need to skip steps 1 and 2 since the needle is stuck. Once the retaining ring and the hook are free you will be able to raise the needle. Next replace the needle before reinstalling the hook. Then rotate the machine through a few rotations to make sure everything is good.
Best Regards,
Matt Grant
Sailrite
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